Refund & Cancellation Policy
1. Scope
This policy applies to subscriptions to the data service supplied by Varshney Projects LLP, LLPIN ACG-9878, GSTIN 27AAYFV4317P1Z4, of A 101, Gundecha Garden, Lalbaug, Mumbai 400012, Maharashtra, India ("we", "us"), purchased through our website at bullpen.in or under an invoice issued by us.
It applies to every subscription regardless of how the data is delivered — through our MCP server, our API, or both.
Our service is supplied to businesses and professionals for business purposes. Nothing in this policy limits any right you may have under consumer protection law.
This policy forms part of, and should be read with, the Data Licence Agreement.
Fees are in Indian Rupees (₹) or United States Dollars ($), as stated on your invoice. For customers in India they are inclusive of applicable GST; for customers outside India the supply is zero-rated as an export of services.
Refunds are made in the currency of the original payment. Bank charges and exchange differences are borne by you.
2. The principle
Our service delivers data. Once data has been delivered to you, it cannot be returned — you retain the benefit of it whether or not you continue to subscribe.
This policy is built around that reality. It gives you a genuine right to stop paying for access you no longer want, while ensuring a refund cannot be used to obtain data at a fraction of its price.
3. Cancelling your subscription
You may cancel at any time, from your account settings or by writing to compliance@bullpen.in.
For annual plans we email you at least 7 days before renewal, with the renewal price and a cancellation link. Cancellation stops future renewals. Your access continues until the end of the period you have paid for, unless a refund is issued under clause 5, in which case access ends on the refund date. Where we discontinue under section 7A, access ends when termination takes effect.
4. Monthly plans
There is no minimum term. Cancellation stops the next renewal; the month you have already paid for runs to its end.
| Current month | Non-refundable |
| Cancellation | Takes effect at the end of the current billing month. No further charges |
| Access | Continues to the end of the paid month |
Monthly billing is already short-term. If you cancel in the first week of a month, you keep access for the rest of that month rather than receiving money back.
5. Annual plans
Annual plans are discounted against the monthly list price. If you cancel part-way through, two adjustments apply.
5.1 How the refund is calculated
There is no minimum term on any plan. You may cancel at any time.
We refund the unused portion of your annual fee, with the months you used charged at the monthly list price for your plan rather than the discounted annual rate.
The formula:
Refund = Annual fee paid − (months used × monthly list price) − any excess-usage deduction under clause 5.2
A part month counts as a full month — once a month has begun, it is priced at the list rate.
If the result is zero or negative, no refund is payable, and we will not invoice you for the difference.
5.2 Data drawn above your plan entitlement
Where the volume of Data you have drawn exceeds the portion of your plan limits corresponding to the months you have used, we deduct the value of that excess from any refund.
Two limits apply to that deduction:
- the excess is valued at the excess rate stated on your Order Form or, if none is stated, at the rates published by us on the date of your order — never at a later rate; and
- the total deduction under this clause will not exceed 50% of the refund otherwise payable.
No deduction is made under this clause for usage within your pro-rata entitlement, because clause 5.1 already accounts for it. Our access logs are the record of what was delivered.
5.3 Worked example
Prices are as stated on your Order Form and may change. The figures below are illustrative round numbers, not our prices — they exist to show the method. Your actual annual fee and monthly list price are those stated on your Order Form.
Illustrative annual fee ₹10,000. Illustrative monthly list price ₹1,000. You cancel at the end of month 4, having drawn Data within your plan limits.
| Step | Amount |
|---|---|
| Annual fee paid | ₹10,000 |
| Less 4 months at the monthly list price (4 × ₹1,000) | − ₹4,000 |
| Less excess-usage deduction under clause 5.2 (usage was within plan limits) | − ₹0 |
| Refund | ₹6,000 |
On these illustrative figures you paid an effective ₹833 per month across the annual term. On cancellation the four months used are re-priced at the ₹1,000 list rate, so the annual discount is given up — which is what the discount was for.
The same method applies to every plan, at that plan's own prices.
No refund arises once the months used, priced at the list rate, reach the annual fee paid. On these figures that is month 10.
6. What is never refundable
- Setup, onboarding, integration or custom data work already performed
- Any period during which your access was suspended for breach of the Data Licence Agreement
- The current month of a monthly plan when you cancel — it runs to its end. If we discontinue under section 7A, a daily pro-rata refund applies instead
- Data drawn above your plan entitlement, to the extent set out in clause 5.2
- Any plan expressly sold as non-refundable on the Order Form
7. Service credits are separate
If we fail to meet the uptime commitment in the Data Licence Agreement, you may be entitled to service credits. Service credits are applied against your next invoice and are not otherwise paid in cash — though a credit that cannot be applied before your subscription ends is refunded. They are your sole and exclusive remedy for unavailability, and are dealt with entirely under the Data Licence Agreement, not this policy.
7A. If we discontinue the Service
If we terminate your subscription or discontinue your plan under clause 14.3A of the Data Licence Agreement, we give you 30 days' written notice and refund the fees you have paid for the period after termination takes effect, calculated pro-rata on a daily basis.
None of the deductions in clause 5 apply to a refund under this heading. You did not cancel — we did.
8. Refunds we may issue at our discretion
We may issue a refund outside this policy where we consider it fair — for example, a duplicate payment, a billing error on our side, or a failure to provision access. Doing so once does not oblige us to do so again, and does not vary this policy.
9. How to request a refund
Write to compliance@bullpen.in with:
a. the account name and registered email; b. the invoice number; c. the reason for the request.
We acknowledge within 48 hours and issue you a ticket number. We decide within 7 business days, and in every case within one month of your request.
10. How refunds are paid
Approved refunds are paid to the original payment method, through Razorpay. We initiate the refund within 7 business days of approval. How long it then takes to reach you depends on your bank or card issuer, which we do not control.
Timing after that point depends on your bank or card issuer and is outside our control. Any bank charge, gateway fee or foreign exchange difference is deducted from the refund amount.
A GST credit note will be issued where required.
For every timeline in this policy, a business day is any day other than a Saturday, Sunday or a public holiday in Mumbai.
11. Chargebacks
If you initiate a chargeback instead of raising a refund request with us, we may suspend your access immediately pending resolution, and we may recover from you any fee levied on us by the payment gateway or bank, as evidenced by the gateway's or bank's own statement.
Please raise a request with us first — it is faster than a chargeback and we would rather resolve it directly.
12. Changes
We may update this policy. The version published on our website when you place an order governs that order. We retain every prior version; write to compliance@bullpen.in to obtain the one in force on a given date.
13. Contact
Varshney Projects LLP A 101, Gundecha Garden, Lalbaug, Mumbai 400012, Maharashtra, India All support, legal and grievance matters: compliance@bullpen.in
Governed by the laws of India. Courts at Mumbai, Maharashtra have exclusive jurisdiction.
Version 1.0 — 15 August 2026