Return, Refund & Exchange Policy

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You acknowledge that these terms of returns and exchange are limited to direct sales by Us to You and that these terms of returns and exchange are not available in case of a sale by a third party. These terms apply to all modes of purchases made by the Company and its affiliates.

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We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another color, a different size, or an entirely new style. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if the merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 3 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, and your credit/exchange would be processed.

 

Please note:

•  All exchanges, including changes in size, are subject to availability and Our specific confirmation.

• Returns/Refunds would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than the stated delivery date. 

• In case of exchange for another product, a different size, or an entirely new style, the remaining amount if so, will be adjusted as a credit score on your Bullpen Account, which can be used for later purchases.

• Items will be considered for credit score/exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any Goods/products being delivered without tags.

• Where provided, belts and any designer packaging such as muslin bags should be included with your return

• No Exchanges on discounted merchandise.

 

Steps to follow to return:

• Step 1

To return an item, the customer must write to us at info.bullpen@gmail.com  Alternatively, the customer may call/WhatsApp us at our customer care number +91-9999911480, within 3 days of delivery of the shipment.

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• Step 2

Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner. Just in case, their service is unavailable at your address, we request you to self-ship it at our address.

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• Step 3

Pack your return securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.